Privacy Policy
Privacy Policy
This Privacy Policy outlines how Karma Property Systems collects, uses, stores, and protects your personal information. By using our website or our services, you agree to the terms described in this policy.
1. Information We Collect
We may collect the following types of information when you contact us or use our services:
Personal Information
Name
Phone number
Email address
Property address
Details about the services you request
Website and Technical Information
IP address
Browser type
Pages visited
Cookies or similar tracking data
Service Related Information
Job descriptions
Photos or videos you provide
Communication records
Quotes and invoices
2. How We Use Your Information
We use your information to provide and improve our services, including:
Responding to enquiries
Preparing and sending quotes
Coordinating subcontractors
Managing bookings and job status
Processing invoices and payments
Maintaining service records
Improving our website and user experience
Meeting legal and regulatory obligations
We only use your information for purposes directly related to your enquiry or service request unless required by law.
3. Sharing Your Information
We do not sell your information. We only share details when necessary to deliver our services.
Your information may be shared with:
Licensed subcontractors and service providers
To complete maintenance tasks, cleaning, repairs, inspections, and other services you request.
Technology and support providers
Such as hosting services, payment systems, email platforms, or Odoo service infrastructure.
Legal or regulatory authorities
If required by law, court order, or to protect our rights.
All subcontractors are responsible for holding their own licences, insurances, and compliance obligations.
4. Licensed Work Disclaimer
Karma Property Systems acts as a coordinator for services. We do not carry out licensable work such as plumbing or electrical tasks. All regulated work is performed solely by appropriately qualified and licensed subcontractors. Any information required for these tasks may be shared with them to complete the job.
5. How We Store and Protect Your Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
This includes:
Secured data storage
Access controls
Encrypted systems where applicable
Regular system updates
Limited access for staff
Despite these measures, no online system is fully risk free. We encourage you to use strong passwords and avoid sending sensitive information through unsecured channels.
6. How Long We Keep Your Information
We keep your information only as long as necessary for:
Providing services
Record keeping
Accounting and taxation compliance
Warranty or support periods
Once information is no longer required, we take steps to delete or anonymise it.
7. Your Rights
You have the right to:
Request access to your personal information
Ask for corrections or updates
Request deletion where legally permitted
Ask how your data has been used
Opt out of marketing communications at any time
Requests can be made by contacting us through our website or email.
8. Cookies and Website Tracking
Our website may use cookies to improve functionality and provide a better browsing experience. Cookies help us:
Remember your preferences
Understand website traffic
Analyse performance
You can disable cookies through your browser settings, but some website features may not function correctly.
9. Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third party sites. We advise reviewing their privacy policies before providing personal information.
10. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. The updated version will be published on our website with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy related request, you can contact us through our website contact form or by email.